Effective Date: January 1, 2025 | Last Reviewed: January 2025
1. Information We Collect
We collect information you provide directly when using our services:
- Personal Information: Name, email address, phone number, date of birth, nationality, and passport details when making a booking
- Account Information: Email and password when you create an account
- Payment Information: Mobile money numbers (EcoCash, OneMoney, etc.) for payment processing
- Communication Data: Messages you send us via email, WhatsApp, or contact forms
- Usage Data: Information about how you use our website, including pages visited and searches performed
2. How We Use Your Information
We use your information to:
- Process and confirm your flight bookings
- Send booking confirmations, e-tickets, and flight updates
- Process payments securely
- Provide customer support and respond to inquiries
- Send promotional offers and travel deals (with your consent)
- Improve our services and website experience
- Comply with legal obligations
3. Information Sharing
We share your information only as necessary:
- Airlines: We share passenger details with airlines to complete your booking
- Payment Processors: Our payment partners process your payment securely
- Service Providers: Third parties who help us operate our services (hosting, email)
- Legal Requirements: When required by law or to protect our rights
We do not sell your personal information to third parties.
4. Payment Information
Your payment information is handled securely through Zimbabwe's trusted payment systems. We do not store your full mobile money PINs or bank account details on our servers. All payment transactions are encrypted with 256-bit SSL.
5. Data Security
We implement appropriate security measures to protect your personal information:
- SSL encryption for all data transmission
- Secure servers with access controls
- Regular security audits and updates
- Staff training on data protection
6. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your data (subject to legal requirements)
- Opt-out: Unsubscribe from marketing communications
- Portability: Receive your data in a portable format
To exercise these rights, contact us at privacy@cheapflights.co.zw
7. Cookies
We use cookies to improve your experience:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Preference Cookies: Remember your settings and preferences
You can manage cookie preferences in your browser settings.
For privacy-related questions or concerns:
CheapFlights.co.zw is operated by Fine Content Ltd, registered in the United Kingdom.