Refund Policy

1. When Can I Get a Refund?

You may be eligible for a refund in the following situations:

• Flight Cancelled by Airline: Full refund entitled
• Significant Schedule Change: If the airline changes your flight by more than 2 hours
• Booking Not Confirmed: If we fail to issue your ticket after payment
• Refundable Ticket: If you purchased a refundable fare and cancel before departure
• Our Error: If we make a booking error that cannot be corrected

2. Non-Refundable Situations

• Non-refundable tickets cancelled by you
• Missed flights (no-shows)
• Denied boarding due to invalid documents or visa issues
• Personal reasons (illness without valid documentation, change of plans)
• Minor schedule changes (less than 2 hours)

3. Refund Amounts

Situation	Refund Amount
Airline cancellation	Full refund including all fees
Our booking error	Full refund including all fees
Refundable ticket cancellation	Fare amount minus airline cancellation fee
Voluntary cancellation (eligible tickets)	As per airline policy (minus fees)

Note: Our service fee is non-refundable unless the cancellation is due to our error.

4. How to Request a Refund

To request a refund:

1. Go to Manage Booking and enter your booking reference
2. Select "Cancel Booking" and follow the prompts
3. Or contact us on WhatsApp at +263 774 314 234 with your booking reference
4. Or email refunds@cheapflights.co.zw

Please include your booking reference, passenger name, and reason for cancellation.

5. Refund Processing Time

Payment Method	Processing Time
EcoCash	2-3 business days
OneMoney	2-3 business days
InnBucks	2-3 business days
Telecash	3-5 business days
Bank Transfer	7-14 business days

Refunds are processed to the same payment method used for the original booking.

6. Airline-Initiated Cancellations

We will contact you as soon as we're notified of any airline cancellation and help you choose the best option.

7. Schedule Changes

Airlines may change flight schedules. Our policy for refunds:

• Change of 2+ hours: Eligible for full refund or free rebooking
• Change of less than 2 hours: Not eligible for refund, but we'll help with alternatives

8. Travel Insurance

We recommend purchasing travel insurance to protect against unforeseen circumstances. Travel insurance may cover:

• Medical emergencies requiring trip cancellation
• Natural disasters affecting travel
• Other covered events under your policy

Insurance claims should be made directly with your insurance provider.

9. Disputes

If you disagree with a refund decision, please contact us at disputes@cheapflights.co.zw with:

• Your booking reference
• Details of your concern
• Any supporting documentation

We aim to resolve all disputes within 14 business days.